Switchboard Operator (CFM #1892 FT) |
| Location: | Eugene, OR |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | 40 Hrs/Wk; Benefited |
| Type: | Full Time |
| Department: | Crescent Family Medicine |
| Description: | Operates clinic switchboard, provides routine information and directs calls to appropriate areas. |
| Duties: | (This list may not include all of the duties assigned):
1. Channels all incoming calls and routes calls to appropriate departments.
2. Responds to emergency calls according to established procedures.
3. Communicates general clinic information.
4. Uses paging system according to procedure.
5. Organizes and efficiently handles switchboard equipment.
6. Basic secretarial support including opening and sorting mail.
7. Maintains information in a confidential manner.
8. Performs related work as required.
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| Qualifications: | 1. Excellent customer service skills.
2. Knowledge of switchboard and communications procedures.
3. Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
4. Skill in operating a multi-line communications system.
5. Skill in operating a computer, fax and photocopy machine.
6. Ability to speak clearly and concisely in a pleasant telephone voice.
7. Ability to establish and maintain effective working relationships with patients, co-workers and the public.
8. Ability to read, understand and follow written and oral instruction.
9. Ability to handle stressful situations.
10. Equivalent of a high school diploma.
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