Scheduler (CFM #1917 FT) |
| Location: | Eugene, OR |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | 40 Hrs/Wk; Benefited |
| Type: | Full Time |
| Department: | Crescent Family Medicine |
| Description: | Greets, instructs, directs and schedules patients and visitors. Makes and schedules patient appointments in an efficient and timely manner. Serves as a liaison between patient and medical support staff. |
| Duties: | (This list may not include all of the duties assigned)
1. Answers telephone and greets patients and visitors in a prompt, courteous and helpful manner.
2. Checks in patients, verifies and updates necessary information in the medical record.
3. Oversees waiting area, coordinates patient movement, assists patients with ambulatory difficulties and reports problems or irregularities to supervisor.
4. Receives payments from patients and issues receipts.
5. Reconciles daily cash as requested.
6. Prepare patients charts and fee slips for scheduled patient appointments.
7. Books, coordinates and reschedules patients’ appointments. Relays necessary messages to staff.
8. Schedules laboratory testing and outpatient procedures and answers patient questions regarding their appointments and testing.
9. Attends meetings as required.
10. Maintains strictest confidentiality.
11. Ongoing Customer Service Training.
12. Performs other duties as assigned.
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| Qualifications: | Knowledge of medical office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to establish and maintain effective working relationships with patients, medical staff, employees and the public.
Education: Equivalent of a high school diploma.
Experience: 1-2 years in a medical office setting preferred. Knowledge of medical terminology desirable. Word processing and/or computer experience.
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