Patient Account Services Representative (CBO #1846 PT) |
| Location: | Eugene, OR |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | 20 Hrs/Wk; Non-Benefited |
| Type: | Part Time |
| Department: | Billing and Support Services |
| Description: | Responsible for billing, claims processing, and payment posting. Must provide excellent customer service. |
| Duties: | (This list may not include all of the duties assigned)
1. Assists in the billing process of insurance claims, including Medicaid, Medicare, Indemnity and Managed Care claims.
2. Prepares disability claims.
3. Works insurance EOB to completion, researching overpayments and forwarding them on to the collection area for refunding.
4. Posts incoming insurance payments and adjustments onto patient accounts.
5. Researches patient and insurance credit balances for refunds and/or adjustments and forwards to collection area for processing.
6. Identifies and resolves patient billing complaints.
7. Maintains strictest confidentiality.
8. Back-up Receptionist.
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| Qualifications: | 1. 1-2 years of medical insurance billing and collections experience.
2. Basic CPT & ICD-9 coding knowledge.
3. Knowledge of insurance agency operating procedures and practices.
4. Knowledge of governmental legal and regulatory provisions related to
5. Collection activities.
6. Ability to deal courteously with patients, co-workers and others.
7. Ability to communicate clearly.
8. 1-2 years of experience in a health care organization.
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